 What is eCare?
eCare is Web-enabled support that works! eCare is an award winning solution that connects our support agents to you, the customer with a live collaboration link to help you solve your PC or Internet problems. eCare enables remote desktop sharing, file transfer, live chat, URL push, and even real-time diagnostics and inventory of the remote PC hardware and software. This cross-platform, Web-based solution helps us give our customers the highest level of service and support. eCare is secure, 100% pure Web, compatible with Windows XP, 2000, 98 & NT, plus Mac OS 9, OS X & Jaguar.
Who gets eCare tech support?
• All Internet@Dalton customers with dialup or DSL.
• All Morrison’s Computers customers with a valid warranty.
• Anyone else on a per incident charge of $35.
eCare is just another way that we are improving service for our customers! If you have questions or need more information, just give us a call.
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